packet loss / latency issues connecting to the Amsterdam server

Hello fellow Exiles,


I'm experienceing problems with packet loss and latency issues. I'm a player from the Netherlands. So normally, I would use the Amsterdam server but because that server is honestly terrible I use the London server.

The problem is that even though I use the London server, my connection is still sent to the Amsterdam server first and only sent to the London server after. The packet loss happens between my PC / router and the Amsterdam server.

I realise this is because of the undersea cables through which the data is sent. I'd like to route my data / packets from my router to, let's say Frankfurt, Paris or Milan and from there to London. I can't seem to do this though.

I've tried multiple methods of finding out the Amsterdam server(s) IP address to try and block them in my router so I can't connect to them and thus route from my router to the other EU servers. This would eliminate the connection between me and the Amsterdam server and its problems. There's two problems here. First, no matter what I do, I can't find the IP address for the Amsterdam server(s) to eliminate that connection / route. Second, I'm not even sure this method would work or is possible at all.


Would anyone be able to help me with this?


Any help would be greatly appreciated. Sorry for the lengthy post but I can't summarise any better than this. Thank you all in advance.

Hello,

Please do post a WinMTR log (guide).

Please don't attempt to block the IP addresses used by some of GGG's servers - and in fact, remove any blocks you have put in place. At no point is a server going to ask your PC which servers' IP addresses it may have blocked - so all you're ever going to achieve is abruptly disconnecting yourself. That's not how you troubleshoot an issue.

"

Sarno escreveu:

Hello,

Please do post a WinMTR log (guide).

Please don't attempt to block the IP addresses used by some of GGG's servers - and in fact, remove any blocks you have put in place. At no point is a server going to ask your PC which servers' IP addresses it may have blocked - so all you're ever going to achieve is abruptly disconnecting yourself. That's not how you troubleshoot an issue.

Thank you for replying. Very sorry for not including winMTR log. I completely forgot. I'm suffering a little bit from tunnel vision considering how bad this issue is and how long it's been going on.

Most problems seem to relate to the ae5.cbs02.eq01.ams02.networklayer.com host. I figured blocking this host / IP would route my packets / data through another server and from there to London.

Anyway, here is the winMTR log.

https://pastebin.com/FX97Ve71

"

Dnisute escreveu:

https://pastebin.com/FX97Ve71

Was this WinMTR directed to the server you're having problems on?

There's no packet loss - and the highest ping reported was 207 ms. Given we're seeing latency as high as 161 ms to your router, that's not a significant increase.

My winMTR was directed to lon.speedtest.pathofexile.com

if you look at the log from the ae5.cbs02.eq01.ams02.networklayer.com host / server there are 434 packets sent and only 249 were received. I'm not trying to come off rude or condescending but saying there is no packet loss looks wrong to me. I'll admit I really don't know anything about this all.

I looked at the guide on winMTR logs and I also did a check on the actual gateway log in. I seem to have no packet loss there but the issue is definitely real. I'm at a loss.

Here's the winMTR log for the Amsterdam gateway.

https://pastebin.com/ScQbmMUu

"

Dnisute escreveu:

if you look at the log from the ae5.cbs02.eq01.ams02.networklayer.com host / server there are 434 packets sent and only 249 were received. I'm not trying to come off rude or condescending but saying there is no packet loss looks wrong to me. I'll admit I really don't know anything about this all.

That's known as ICMP deprioritization (or sometimes "traffic management").

Let's say hop #5 is dropping approximately 15% of packets. Do you know what every hop after #5 would show? Approximately 10-20% packet loss. Because a hop cannot know about and respond to something which never arrived - so if hop #5 drops 15% of packets, then ~ 15% of packets are not reaching hop #6, thus it isn't going to (and can't) acknowledge them.

The hop you're referring to is forwarding your traffic normally, and the final hop reports no packet loss, thus there isn't any. Maybe that hop is temporarily ratelimiting ICMPs because it's updating routing tables, or maybe it's just configured to do that perpetually. I can't offer a precise reason - there's no way of narrowing it down - but from a troubleshooting standpoint, it isn't considered interesting or abnormal. "Real" packet loss doesn't disappear later in the log.

"

Dnisute escreveu:

https://pastebin.com/ScQbmMUu

Similar thing here. No packet loss... there's a bit of a jump in latency between hop #1 and hop #4, but given the previous WinMTR log I'm inclined to ignore that.

Is the problem an intermittent one? Is it possible that the WinMTR logs aren't showing issues because there currently aren't any to show up in them?

Let me start by saying thank you again. Especially for explaining a lot about this. As I'm really not knowledgeable about this at all. I really appreciate it.

It's not an intermittent issue though. This happens all day, every day. The game is basically unplayable for me at this moment.

As I mentioned in my opening post. I've mailed GGG's tech support but they won't be available until February. I've contacted my ISP as well but their support is pretty bad. I've sent them winMTR and tracer routes as well and they can't see anything wrong with it.

I really wouldn't be able what to say or ask anymore at this point. I'm kind of hopeless at this point.