Act 3 - Utzaal quest - Char stuck in log screen, can't play the game. please help.

Good Morning. I've just played 35 hours of the game and now my char got stuck in char screen "Utzaal quest act 3", and keeps me routing to the main login window after a white screen blink during authentication. I've tried changing servers, resolution, direct x12, nothing works. Could someone please fix it?

Thanks.

Bom dia, eu estou jogando o jogo a 35 horas, e agora meu char ficou preso na tela de personagens. consigo autenticar mas o jogo desconecta imediatamente e volta a tela inicial de log in após uma tela branca. Tentei trocar de servidores pra ver se solucionava o problema e nada, o mesmo tentei alterando resoluções de tela, grafico, direct x12 etc. por favor alguem consegue arrumar?

Obrigado.