This microtransaction is not supported in this game version.

Hello, I made a purchase on the website (I bought the King of the Faridun Supporter Pack). However, my cosmetics and the 1085 points in my account are not appearing on my PlayStation account. In the cosmetics section, it says, "This microtransaction is not supported in this game version." How can I resolve this issue? Has anyone experienced this before or have any information about it?