Formal Complaint & Consumer Warning: $100+ Account Permanently Lost Due to GGG System Error

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Cobain#3544 escreveu:

This sets a dangerous precedent. A company is effectively confiscating legally purchased digital property because of its own flawed automation while accepting zero responsibility.

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xaerobb_#8468 escreveu:

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Cobain#3544 escreveu:

This sets a dangerous precedent. A company is effectively confiscating legally purchased digital property because of its own flawed automation while accepting zero responsibility.

You don't own anything in POE, no matter how much money you spend in the game.
And that's perfectly fine.
Otherwise, when you installed this game, you had to untick the small box that accepts the Terms of Use.
If you had read it, you would have seen that point 4 says:

"Rights: Unless otherwise stated in these Terms of Use, Grinding Gear Games is the owner or licensee of all rights including all copyright, trade marks and other intellectual property rights relating to or included within the Website, Materials and Services ("Rights"). For the avoidance of doubt, and to the greatest extent permitted at law, the Rights include without limitation all rights in respect of all graphics, logos, text, images and all other elements included in and deriving from the gameplay and virtual world featured in PoE, including without limitation in-game names, characters, locations and any virtual items ("Virtual Items") and their associated benefits or properties acquired or provided for use within PoE."

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Angrybagel#7431 escreveu:

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xaerobb_#8468 escreveu:

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Cobain#3544 escreveu:

This sets a dangerous precedent. A company is effectively confiscating legally purchased digital property because of its own flawed automation while accepting zero responsibility.

You don't own anything in POE, no matter how much money you spend in the game.
And that's perfectly fine.
Otherwise, when you installed this game, you had to untick the small box that accepts the Terms of Use.
If you had read it, you would have seen that point 4 says:

"Rights: Unless otherwise stated in these Terms of Use, Grinding Gear Games is the owner or licensee of all rights including all copyright, trade marks and other intellectual property rights relating to or included within the Website, Materials and Services ("Rights"). For the avoidance of doubt, and to the greatest extent permitted at law, the Rights include without limitation all rights in respect of all graphics, logos, text, images and all other elements included in and deriving from the gameplay and virtual world featured in PoE, including without limitation in-game names, characters, locations and any virtual items ("Virtual Items") and their associated benefits or properties acquired or provided for use within PoE."

There's always some forum lawyer that feels like they need to do ggg's job for them unpaid while missing the actual point completely.

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Cobain#3544 escreveu:

This is a formal public complaint and consumer warning, not a support request.

My Path of Exile 2 account has been permanently locked by an automated system error triggered by a momentary IP change. After providing conclusive evidence, GGG's official stance is that they "do not offer first-party technical support."

The result: over $100 USD of digital assets I purchased (supporter packs, stash tabs, etc.) are now permanently inaccessible due to GGG's own system failure and their refusal to provide any remedy.

This sets a dangerous precedent. A company is effectively confiscating legally purchased digital property because of its own flawed automation while accepting zero responsibility.

I'm documenting this case publicly as a critical warning to all players: your financial investment here can vanish instantly due to minor network fluctuations, with absolutely no recourse.

Let this case stand as a permanent record of corporate negligence toward paying customers.

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Vyend#2601 escreveu:

GGG fanboys are hilarious, once i made a post about performance issues here on the forum (something that a lot of people are having with poe 2 in specific) and this guy replied to my post saying that i should directly contact nvidia/amd instead, like it wasn't something that GGG could solve on their own