network ping trouble [poe2]

I've been playing on free weekends since December 12th. There were no problems. I liked the game and bought early access.

Faced with the problem of high ping every 20-30 seconds of the game. Ping jumps from 50ms to 3000-4000 in the game only. I tried changing the settings, changing the servers. Nothing helps. What is the reason for this and how to fix it?

The attachment contains screenshots of the network graph. Dxdiag.txt and logs.txt

https://pastebin.com/YBecCnJR

logs & dxdiag
https://drive.google.com/drive/folders/17i2iuxkmKVhcmLjYnNOxggWqXehBKbCQ

video
https://www.youtube.com/watch?v=HrtjjmAKA6Y
https://www.youtube.com/watch?v=aLtzv3n7bRY

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IcedBurn#1029 escreveu:

The attachment contains screenshots of the network graph. Dxdiag.txt and logs.txt

https://pastebin.com/YBecCnJR

| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| KEENETIC-0860 - 1 | 503 | 498 | 0 | 1 | 187 | 0 |


Your home network is dropping packets.

What device are you playing the game on, and how is it connected to your router? If you are using WiFi, by far the most reliable solution would be to switch to using an Ethernet cable.

This is the official support response?

I played a week ago on a free weekend and there were no such problems. Otherwise, I wouldn't have bought the game.

1% packet loss does not correspond to the problem I am facing.

I passed the first act without any technical problems.
https://www.youtube.com/watch?v=uayUMUDNXrc

I need some help...

No, that is not the official staff response. You can click on "VIEW STAFF POST", to double check whether any GGG staff had replied.

The server seems to be having some network issues, see recent past post too. I too am encountering multiple Game unexpected disconnection occured issue today.

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IcedBurn#1029 escreveu:

This is the official support response?

As noted in my forum signature, GGG do not offer Technical Support.

There will be no "official support response".

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IcedBurn#1029 escreveu:

1% packet loss does not correspond to the problem I am facing.

That depends on how the online application you are using has been architected. Without meaning to be rude, you cannot make a claim like that without having studied the netcode.

Path of Exile 2 - and the original Path of Exile - have always suffered from netcode which is horrendous at dealing with any packet loss. It waits a long time for a message to time-out and resend the message (hence the latency spike you observe), and it fails to recover until the re-sent message is acknowledged, after which it tries to "catch up". Because of this, 1% packet loss will cause you to have problems considerably more than 1% of the time.

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IcedBurn#1029 escreveu:

https://www.youtube.com/watch?v=uayUMUDNXrc

This is exactly what packet loss within your home network looks like in PoE.

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Femidy#5860 escreveu:

I too am encountering multiple Game unexpected disconnection occured issue today.

OP literally hasn't mentioned that happening to them even a single time.