"Game server lost contact with the realm" causing severe instance loss!!

Hi GGG team,

I am creating this bug report because this server connection issue has made the game completely unplayable for me. I keep getting the following error message randomly: "Game server lost contact with the realm." (I have attached a screenshot of the error).

To clarify, this doesn't happen right when I log in. It happens at completely random moments while I am already inside an instance. I can be right in the middle of a run or almost at the end, and the game suddenly disconnects me. When I log back in, all my portals are gone, and the instance is completely closed, along with all the loot inside.

Because of these random crashes, I have lost a massive amount of high-value end-game content, including:

Multiple Vaal Temples

Several end-game Waystones

Multiple Area Level 80 Trial of the Sekhemas

The frustration of constantly losing my portals and end-game progression due to these unpredictable server drops has forced me to stop playing entirely until this is fixed.

Gateway: São Paulo (BR)

Please look into this. Thank you.

Último bump em 11 de mar. de 2026 12:12:14
https://www.pathofexile.com/forum/view-thread/3915355/page/1

Seems like most of us are having this issue, it made me ragequit a couple times, lost 100+ divs due to this

No devs has responded in the other topic either so i guess they dont really care, its probably due to new league in poe1
Última edição por SmallDwarfxD#4004 em 10 de mar. de 2026 11:59:51
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SmallDwarfxD#4004 escreveu:
https://www.pathofexile.com/forum/view-thread/3915355/page/1

Seems like most of us are having this issue, it made me ragequit a couple times, lost 100+ divs due to this

No devs has responded in the other topic either so i guess they dont really care, its probably due to new league in poe1


Exactly. I just quit playing entirely because of this. I have no intention of going back to PoE 1, so I'm simply moving on to other games. It's really frustrating because I haven't seen server issues this bad even in smaller indie games.
I got the same error while doing a 150 Breach splinter run.
When I got back in the game, the splinters were gone, map access was gone and I have nothing to show for the 150 splinters I just used

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