Supporter Pack Didn't Received Extra Points instead of physical goods

@RexyCat


Of course im using right PoE account because i only have one.

I'm playing poe on steam so i bought support pack via steam by using standart debit card payment not using xsolla or another payment method . If you're buying from steam firstly you need to enter card informations for the money ( value of supporter pack )then price of pack receiving to your steam account after that you able to buy . This is the normal process. Firstly i bought pitfighter supporter pack then couple days later i upgraded to empryan But at this moment there wasn't a option get coins instead of physical items or adress section for physical items.


After that i just send a mail about that in same day and got auto message like '' Thank you for the message and for all of your support. I have gone ahead and passed this on to the relevant team member for you, who may be able to help further '' then just silence , it was 20 days ago . And today i missed other items too what i want ( stygian sale ). I dont know what to do , also im not thinking to support them again .