POE 2 Complete PC Freeze while loading screen

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Nope. Something else happened during update that pushed you between GGG Engine's hard crash bounds. If it was a Windows 11 24H2 issue then ALL Windows 11 24H2s would have this problem like the case with Ubisoft.

nothing happened, "for me" the issue was window update since i crashes 30 mins after installing it then when they deployed the cumulative update the crashes stopped instantly

again this is what happened "for me", MY ISSUE was window 24H2 and its not resolved (for me)

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andred#5148 escreveu:

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Nope. Something else happened during update that pushed you between GGG Engine's hard crash bounds. If it was a Windows 11 24H2 issue then ALL Windows 11 24H2s would have this problem like the case with Ubisoft.

nothing happened, "for me" the issue was window update since i crashes 30 mins after installing it then when they deployed the cumulative update the crashes stopped instantly

again this is what happened "for me", MY ISSUE was window 24H2 and its not resolved (for me)

Something happened. During a Windows Update from 23H2 to 24H2 many things change in your computer while you are unaware of it.

The reason why I'm telling this is to make it clear that Windows 11 24H2 by itself is not the problem and Windows 11 23H2 or Windows 10 22H2 by themselves are not the solution.

Among these 530 pages we had many like you who claimed this only to come back later and tell that they have crashed again.

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Ex_Lazy_Cat#6341 escreveu:

Can something tell me if the patch with the “supposed” fix for the freezing problem is out yet or not? I'm a little confused and don't want to experiment without any certainty.

Fixed it for some, not fixed it for many others. If you really want to play use PoEUncrasher and monitor the hangups it reports. If it is clear then you are probably on the safe side.

Note that only the loading screen crash is "fixed"(more like worked around by GGG) so if you were crashing in anywhere else you will still be crashing.

In addition the fix only works for the latest Windows 11 24H2 apparently.

We can never know for sure because GGG is refusing to be honest. Just know that Microsoft has not acknowledged that this problem is a Windows problem (they had done that for Ubisoft). So chances are GGG is lying about that too.

As long as GGG is not interested in open and honest communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

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xBGBRx#2440 escreveu:

Hey, since the new update the game is not loading, I start the game, and after around a min just crash and freeze. Any feedback how can I play?
I have win10, before the update I played a lot, tier15 endgame no issue, apart of some crash but since the update I cannot play.

GGG's official claim is that hard crashes do not affect Windows 10 22H2. Unfortunately I too have it. There is no fix as of yet. I went to a netcafe to check and almost every Windows 10 there was crashing on PoE2 for some reason...

We can never know why exactly as GGG keeps being dodgy and dishonest.

As long as GGG is not interested in open and honest communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

no nothing happened that i wasnt aware of.

1. game ran perfectly for literally 100+hrs
2. Instaled 24H2 - game starts to freeze
3. Install cumumlative update containing fixes stuff they broke in 24h2
4. game again plays freeze/crash free for hundreds of hours

Any conclusion other than it being 24H2 problem IN MY CASE would be [Removed by Support]

[Removed by Support]

again, others have other issues but my specific issue was that update and its been fixed [Removed by Support]

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andred#5148 escreveu:

no nothing happened that i wasnt aware of.

1. game ran perfectly for literally 100+hrs
2. Instaled 24H2 - game starts to freeze
3. Install cumumlative update containing fixes stuff they broke in 24h2
4. game again plays freeze/crash free for hundreds of hours

Any conclusion other than it being 24H2 problem IN MY CASE would be [Removed by Support]

[Removed by Support]

again, others have other issues but my specific issue was that update and its been fixed [Removed by Support]

During the update/rollback a lot happen. For example upgrading/rolling back Windows can reset or modify registry entries, especially those related to System APIs, memory management, and process scheduling. Windows updates/rollbacks modify system APIs, sometimes changing how applications interact with system calls or security layers.

Another change is that services like Windows Event Log, Indexing, or SysMain may behave differently before and after updates. If the hard crash is triggered by one of these conflicting with the GGG's code, the update/rollback may temporarily fix the behavior by resetting those services.

In case you aren't aware, the reason why these crashes are happening is because something in GGG's code is improperly handling System APIs.

If the hard crash is due to a problematic part on a specific registry key or system setting, updating/rolling back might restore a stable state.

These are just the things I can remember of the fly.

But we can never know why exactly this is happening as GGG keeps being dodgy and dishonest.

As long as GGG is not interested in open and honest communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

Constant crashes on both Windows 11 and Linux desktop also. Same Machine, 2 different OS. No hardware changes.

This was a fresh clean install from windows to Linux, a project I was planning anyway due to privacy concerns with windows Copilot.

I understand POE2 does not have official support on Ubuntu but the crashes remain just as frequent. Only plus side is the PC does not hard reboot anymore.

Other games in Ubuntu:
WOW / D4 (installed through battle.net / Lutris)
POE1 (steam, and standalone through Lutris)
Many others in steam library using Proton

No crashes.



Old:
Windows 11 24h2

New:
Ubuntu 24.04
Steam Proton 9 (official from steam)
(GE Proton 9-21 through 9-25 all tested)

Hardware:
3080ti
i7-11700k
32gb Ram
1TB SSD for OS
+4TB storage

No blue screen crashes for me. And I keep the game running while I'm afk sometimes. Maybe I should not do that lol

I see my hardware setup all over this thread too.

Game still crashes and even more than before.

I've done benchmark tests, stress tests etc and my rig is performing extremely well. I've updated every driver, BIOS, made sure all settings are up to par but nothing helps.

I have over 500h in the game, so there has been periods where I have been able to play but most of those hours are from the early days when there were zero crashes. When the crash fiasko started to happen, I used the multithreading and uncrasher bandaids to maintain playing.

However now after the recent patch, even disabling Multithreading before using teleports, which was what I used to prevent crashes so far, doesn't help either. I've used the Poe2Uncrasher engine and even with that, the game crashes and more frequently to the point where I am simply unable to play at all. Also as a new problem, I've seen a big fps/stutter issue that didn't really occur before.

I don't know if my specs are of any relevancy at this point but here they are. And yes I am running Win 11 24H2:

AMD Ryzen 7 7800X3D
MSI MAG B650 TOMAHAWK WIFI (MS-7D75)
two of KINGSTON KF560C36-32 DDR5 SDRAM 32 GB
NVIDIA GeForce RTX 4070
EVGA Supernova 750 G2 80 PLUS GOLD 750watt gold super power supply

Just a update to keep the thread alive since the problem is definitely still there.

Same for me - still freezes on loading screens.
Happened first after updating to Win 11 24H2.
Nvidia drivers always updated.

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Cainrith#2807 escreveu:

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andred#5148 escreveu:

no nothing happened that i wasnt aware of.

1. game ran perfectly for literally 100+hrs
2. Instaled 24H2 - game starts to freeze
3. Install cumumlative update containing fixes stuff they broke in 24h2
4. game again plays freeze/crash free for hundreds of hours

Any conclusion other than it being 24H2 problem IN MY CASE would be [Removed by Support]

[Removed by Support]

again, others have other issues but my specific issue was that update and its been fixed [Removed by Support]

During the update/rollback a lot happen. For example upgrading/rolling back Windows can reset or modify registry entries, especially those related to System APIs, memory management, and process scheduling. Windows updates/rollbacks modify system APIs, sometimes changing how applications interact with system calls or security layers.

Another change is that services like Windows Event Log, Indexing, or SysMain may behave differently before and after updates. If the hard crash is triggered by one of these conflicting with the GGG's code, the update/rollback may temporarily fix the behavior by resetting those services.

In case you aren't aware, the reason why these crashes are happening is because something in GGG's code is improperly handling System APIs.

If the hard crash is due to a problematic part on a specific registry key or system setting, updating/rolling back might restore a stable state.

These are just the things I can remember of the fly.

But we can never know why exactly this is happening as GGG keeps being dodgy and dishonest.

As long as GGG is not interested in open and honest communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

no it was windows IN MY CASE, you're like a dog with a bone

If the game crashes only on 24H2, and it's fixed there, then try to upgrade to it, if you are still in 23H2 or below.