Hard crashing PC locks up

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Cainrith#2807 escreveu:

The game still keeps on crashing for many...

There is also the fact that Microsoft have not backed GGG's claim of working with Microsoft to find a better long term solution. They had made an announcement for the case with the Ubisoft, but not with the GGG... So GGG's claim that they are working with Microsoft is suspicious.

So once again I'm bumping with these questions, in hopes that maybe they will get answered by GGG's official staff:

1) What went wrong?

2) What you are doing to fix it?

3) What possible causes have you eliminated as the source of the problem?

4) What triggers have you discovered that starts the resource hog loop other than "zone change"? (This one is really important because it allows players to create workarounds)

5) What is your estimated time of fix?

6) How did this sort of bug managed to avoid detection in your testing period?

7) What you will be doing to compensate players that have been affected by this issue?

8) Whether refunds would be made available for those that are no longer interested in playing the game?

To other paying customers like me who have spent their money on this faulty product:

As long as GGG is not interested in open communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

"

Cainrith#2807 escreveu:

"

Climet#7103 escreveu:

"

Cainrith#2807 escreveu:

The game still keeps on crashing for many...

There is also the fact that Microsoft have not backed GGG's claim of working with Microsoft to find a better long term solution. They had made an announcement for the case with the Ubisoft, but not with the GGG... So GGG's claim that they are working with Microsoft is suspicious.

So once again I'm bumping with these questions, in hopes that maybe they will get answered by GGG's official staff:

1) What went wrong?

2) What you are doing to fix it?

3) What possible causes have you eliminated as the source of the problem?

4) What triggers have you discovered that starts the resource hog loop other than "zone change"? (This one is really important because it allows players to create workarounds)

5) What is your estimated time of fix?

6) How did this sort of bug managed to avoid detection in your testing period?

7) What you will be doing to compensate players that have been affected by this issue?

8) Whether refunds would be made available for those that are no longer interested in playing the game?

To other paying customers like me who have spent their money on this faulty product:

As long as GGG is not interested in open communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

Please don't spam this thread with garbage, we have very important and helpful info given by every other person.

This also contains information. A very important one:

Microsoft does not acknowledge that this is a Windows 11 24H2 issue. They did it with Ubisoft when it ACTUALLY was a Windows 11 24H2 issue.

This is extremely important because GGG claims that they are working with Microsoft, but we know from experience that Microsoft's modus operandi in these type of cases is to acknowledge the issue publicly and warn their users. So one side is not being truthful... Is it Microsoft or GGG? Which one is more trustworthy? The one that works fine for every other game than one specific studio's games OR that studio with a game that hard crashes on every OS that can run it?

If you need more detailed information I'm happy to give you.
The Proof:

This is the official Microsoft website:
https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2

Known Issues for Windows 11 24H2 does not mention any multithreading issues, system freezes, or GGG/Path of Exile. Same with other Windows versions such as Windows 10 22H2.

"Select games might stop responding on Windows 11, version 24H2 devices" is considered RESOLVED by Microsoft as of "2025-01-23, 10:49 PT".

You can check this from the official site: https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2#3448msgdesc

GGG's Path of Exile 2 was still hard crashing after this date. So this issue is obviously unrelated to PoE2's hard crash issues.

There is also "Auto HDR might cause games to stop responding or display incorrect colors" which is also considered RESOLVED by Microsoft as of "2025-02-11, 10:00 PT".

You can check this from the official site:
https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2#3466msgdesc

This one is also unrelated to GGG's case. By definition it does not cause hard crashes. Because if it did Windows would notify you by clarifying it; as they did with the previous issues: "In some cases, users might receive a black screen." or with the current Easy Anti-Cheat issue: "In rare cases, when users open or play certain games, this issue causes affected devices to stop responding and to show a blue screen with the error “MEMORY_MANAGEMENT”. Most devices experiencing this issue use Easy Anti-Cheat drivers released before April 2024."

But I've added this because of the theory that Auto-HDR was causing the hard crashes keeps getting posted once in a while.

There are no other "known issues" in Microsoft's official information page that are even tangentially related to Path of Exile 2's hard crash issues. In other words they are not working together with GGG to fix this issue as GGG claims on "State of the Early Access" post.

The questions I ask are extremely important in establishing clear, honest, and open communication between GGG and their paying customers.

As long as GGG is not interested in open and honest communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.